Telvio

Here's why

Customers hear «busy»
or «stay on the line»

When your agent is on a call, and another call comes in to that line, available employees can’t pick up the phone

You miss calls during business hours

Agents step out of the office, no one is there to answer calls. Your business never knows because you have no history of missed calls

Absence of call history when calls are interrupted

No call history to refer back to when calls abruptly end. Your agents aren’t able to save a customer’s number unless they manually write it down

Honest employees’ mistakes or poor job performance

An employee didn't write down what they offered a customer and forgot to call back, causing a poor customer experience

Save call history and recordings

Turn any number into
a multi-channel line

Make calls from any
of your devices

Set up call scenarios with no-code builder

Virtual
Telephony:
Here
to Save the
Day for Your Business

The Supervisor’s Best Friend: A Convenient Monitoring Tool

Compare the amount of calls by periods and/or types. Discover which days call volume increased and during which shifts or employees miss more calls.

Compare which branches or teams have more active sales. Uncover which departments are more efficient, and which aren’t

A valuable tool for the head of sales or service department. Find out which employees work most effectively and identify those whose performance falls below expectations

Track the amount of calls to specific numbers, for example, link a phone number to advertising campaigns or channels. Learn which marketing source is more effective and where more calls are coming from

Monitor the average call load by hours and specific days of the week. Track the average waiting time for a response. Discover when the line is experiencing an influx of calls and when additional employees may be needed

Do More with our Add-Ons

User-friendly Mobile App

Call configuration on any device

Base your workflow on real-time statistics. Adjust call routing settings and add employees to a schedule with the click of a button. Receive push notifications about missed calls and listen to all call recordings in one easy-to-use platform

Text Message Campaigns

Effective sales and improved CX

Automate sending SMS business cards with contact information after a conversation with a customer and send an SMS if the customer couldn't reach you. Allow customers to request a callback without having to wait on the line